In an effort to draw extra giant enterprises to its cloud, Google has introduced a brand new Premium Assist plan for companies operating mission-critical workloads on its cloud infrastructure.
In keeping with the search large, the price of its Premium Assist plan might be primarily based on how a lot every buyer spends month-to-month. Nevertheless, this degree of assist comes at a price with costs beginning at a minimal of $12,500 monthly and enterprises can use Google’s pricing calculator to determine how a lot it can price them.
Signing up for Google’s Premium Assist plan may actually be price it for enterprises that have to have points handled rapidly. As an illustration, Google has mentioned that for P1 instances, conditions the place a mission-critical software or very important infrastructure is unusable, clients can anticipate to get a response in 15 minutes.
The plan additionally covers new product critiques, coaching and troubleshooting for third-party techniques and companies.
In a blog post asserting the corporate’s new Premium Assist plan, vice chairman of cloud assist at Google, Atul Nanda defined the way it was constructed from the bottom as much as meet the wants of shoppers operating trendy cloud expertise, saying:
“Premium Assist has been designed to higher meet the wants of our clients operating trendy cloud expertise. And we have made investments to enhance the shopper expertise, with an up to date assist mannequin that’s proactive, unified, centered across the buyer, and versatile to fulfill the differing wants of their companies.”
Premium Assist clients can even have the ability to name on “content-aware specialists” who know their functions and infrastructure stack inside out. They can even have entry to a devoted technical account supervisor who may also help them work by way of any points that come up. Prospects may even pay extra to have technical account managers in a number of areas so as to have somebody accessible always.
Google’s assist staff can even be there to assist premium clients put together for particular occasions comparable to Black Friday which regularly result in big spikes in site visitors that would probably trigger issues.
By way of siliconANGLE