Verizon is launching a brand new software to assist prospects troubleshoot points remotely, the corporate introduced on Monday. The software ought to permit Verizon to help prospects with out requiring a discipline technician to step inside their residence. Verizon advised The Verge it was piloting a “digital assistant tech software” final week, and now it’s sharing extra details about it.
“This new software provides us the power to offer the superb service our prospects deserve whereas conserving them and our technicians protected in these unprecedented occasions,” mentioned Kyle Illness, Verizon’s chief expertise officer, in a press release.
The software is meant for use for service calls that have to be accomplished in your house, resembling troubleshooting your router. To make use of it, Verizon will ship you a textual content with a hyperlink, and also you’ll must faucet that to open the software in an online browser. From there, you’ll have the ability to share photos or reside video with a Verizon technician who will stay outdoors your home throughout the name to allow them to see the difficulty you’re attempting to repair and offer you suggestions. The Verizon technician may even draw or circle issues on the photographs you ship to recommend methods to repair the issue.
Verizon says it would nonetheless be dispatching technicians for wanted repairs that happen outdoors, however it advised The Verge final week that it’s “making each try to carry out work with out going inside houses or small companies” to assist cut back the unfold of COVID-19. As a part of these efforts, it has been canceling scheduled appointments for web set up and repairs, although self-install choices can be found for “certified service orders.”